Train the Trainer for Crisis Intervention

About this Workshop:

This workshop has been redesigned to address the recommendations arising from recent inquests into the deaths of children/youth in care as a result of restraints. The inquest juries recommended that individuals working in the field of human services understand the dangers of inappropriate restraints. Equally, recommendations indicated a need to implement practices that support an understanding of the needs and issues of each client in care, and, that case conferences be convened for those who continue to act out behaviours that are dangerous to themselves and others.
CTI’s approach to crisis training has always been focused on prevention. Our skills training program reinforces the need to build relationships with clients, to understand the intra and interpersonal dynamics, and, to enhance the staff’s role as facilitator of learning. In achieving this we have designed a program which includes the following components:


  • Self Awareness and Management of Self

  • Interpersonal Awareness

  • Intervention Skills that Focus on Defusing and Problem Solving

  • Self Protection and Team Restraint as a Means of Enhancing Personal Confidence in Focusing on a Problem Solving Approach

  • Defusing and Debriefing Including Renegotiating New behaviours

  • Analysis of the Culture of the Organization

The Individual In Context:

Individuals in crisis may respond to a sense of helplessness and loss of control through withdrawal, depression, suicide attempts or overtly through angry outbursts and/or violent attacks. The intent is to help workers to respond to individuals in their care through enhanced personal awareness, appropriate verbal and non verbal interventions and active disengaging skills.

Emphasized are the principles of empowerment, clarity and coalition building. By utilizing those principles, we will explore how we might defuse the level of arousal, assist clients to regain control and work co-operatively in a problem-solving format.

Course Objectives:

  • To explore the dynamics of anger, hostility

  • To increase self-awareness in maintaining a grounded and centred approach in responding to clients who act out overtly

  • To enhance interpersonal awareness and interpersonal skills in employing techniques to reduce physiological arousal in conflict situations

  • To develop effective verbal and non-verbal approaches for responding to anger, hostility and resistance

  • To identify and explore challenging crisis situations with participants and to enhance personal and interpersonal skills in actual simulations

  • To foster a holistic intervention approach which integrates the personal and professional self in our interactions with clients in crisis

  • To enhance personal skills to disengage from attacks in fostering self confidence and ability to focus on the client’s dynamics that are expressed in acting out behaviours

  • To increase understanding in the application of a safe restraint including contra-indicators that preclude use of restrains

  • To enhance knowledge, skill and understanding in debriefing an incident of explosive behaviours for clients, staff and the organizational community in which one works

  • To assess your working environment as to basic safety and security

  • To analyze policies, procedures, practices within your agency that contribute to potential for aggression, acting out behaviours

This intensive 5-day program is highly experiential or “hands on”, as are all of CTI’s workshops. The workshop involves a certain amount of “self-disclosure” in a safe, comfortable and enriched learning dynamic.

Training Request Form

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