Our Courses

Click a course title to view an overview and course objectives. If you don’t see what you want, contact us – we can custom develop course(s) to meet your needs.

Is your organization experiencing conflict, and/or crisis-like situations due to angry clients? Do you want to safeguard the physical and mental well-being of staff?

In this workshop participants learn how to cope and respond effectively to hostile individuals by enhancing communication, verbal de-escalation and problem solving skills. Participants will explore and reflect on their personal experiences and perceptions of anger and crisis, and strengthen their understanding of their dynamics. Those who complete this workshop will be able to apply de-escalation skills and strategies to enhance their ability to reduce crisis/conflict-like situation both on a professional and personal level.

Accredited By: The Ministry of Children, Community and Social Services, First Nations Wellness/Addictions Counsellor Certification Board

Testimonials:
I like how the course was tailored to our individual needs for the workshop, addressing the core and systematic issues that have affected our ability to de-escalate crisis. I learned technique to de-stress and to do a check-in daily. -Parkdale Community Health Centre, Toronto, Ont.

Very engaging! Gave great examples and stories to go along with the course content. It felt like a really comfortable environment/safe space to learn and share. -Artscape, Toronto, Ont.

Are you experiencing an increase in customer complaints or confrontations? Is this impacting staff morale and adding to workplace related stress?

In this workshop participants will develop the skills to cope with angry customers and learn practical communication and coping techniques to handle such situations, enhancing personal performance and safety. With the completion of this workshop, participants will employ de-escalation techniques and strategies when responding to hostile or volatile customers over the phone, email, or face to face.

Accredited By: The Ministry of Children, Community and Social Services, First Nations Wellness/Addictions Counsellor Certification Board

Testimonials:
I learned the importance of self - awareness and how critical it is to be aware of our thoughts and emotions before address a frustrated client. I will remember (to) practice self-talk, listen attentively, ask questions and confirm. -YWCA, Toronto, Ont.

Do you encounter clients who are sometimes hostile, aggressive and/or angry? Would you like to learn how to defuse such clients and appropriately respond to their behaviours, while also earning Continuing Professional Development (CPD) hours including Equality, Diversity and Inclusion (EDI) hours?

This workshop explores all facets of anger and hostility, and how factors such as culture, language, gender, socioeconomic status and demeanour can influence how we interact and communicate with others. This workshop also integrates concepts of self-care, mindfulness and grounding techniques to help manage workplace related stress that often arises from dealing with difficult clients. This program contains 2 hours and 30 minutes of Professionalism Content, including 50 minutes of EDI Professionalism Content.

Accredited by: Law Society of Ontario, The Ministry of Children, Community and Social Services, First Nations Wellness/Addictions Counsellor Certification Board

Testimonials:
What I liked was the real life examples of situations and methods used to defuse the situation, and both the client and myself. -Employee of Legal Aid, Toronto, Ont.

Are you concerned about the safety and well-being of employees who work remotely and alone with potentially hostile or aggressive clients and/or unfamiliar surroundings? Would you like to further enhance staff safety and accountability by increasing awareness regarding unsafe situations?

This workshop will increase staff self-awareness and provide resources such as safety inventories to combat risks and hazards when working with potentially hostile clients in isolated work environments. Participants who complete this workshop will be equipped with practical safety and crisis intervention strategies that will maximise personal safety and reduce liabilities.

Testimonials:
This training has contributed towards increasing and enhancing skills, confidence and performance capacity to deal with challenging clients while maintaining high ethics for team work, problem solving and decision making processes. - The Housing Help Centre, Toronto, Ont.

Is your organization experiencing an increase in employee absenteeism, turnover or burnout? Has workplace stress affected staff motivation or productivity?

In this workshop participants will review and discuss the concepts of resiliency and self-care, and practice natural wellness solutions that promote and enhance motivation, work-life balance, and professional performance. With the completion of this workshop, participants will be able to recognize and better manage the impacts of stress by utilizing self-care exercises and techniques strengthening resiliency.

Do you often serve clients who are acutely angry and have the potential to act out violently? Would you like staff to be better prepared to handle common workplace violent situations? Would staff be able to appropriately defend themselves if they were physically attacked while on the job?

In this workshop participants will engage in practical safety strategies designed to maximize personal safety and minimize risks for both themselves and their clients. Through this program your organization will improve staff safety standards, enhance risk management outcomes, reduce litigation, and meet emerging accreditation expectations. Those who attend this workshop will learn to assess and recognize the signs of an imminent assault, identify supportive and defensive body positioning approaches, increase awareness of body movements and areas of vulnerability, and determine how and when to use psychological distractions and evasion skills.

Prerequisite: Participants who enroll in this program must have advanced verbal de-escalation/crisis intervention training prior to attending this workshop.

Accredited By: The Ministry of Children, Community and Social Services, First Nations Wellness/Addictions Counsellor Certification Board

Would you like to be more effective in reducing resistance and building motivation with colleagues, clients and even yourself? Do you utilize the theories of Motivational Interviewing (MI) but find it challenging to naturally integrate its strategies into everyday work with clients?

This course integrates Prochaska and DiClemente’s stages of change model with Miller and Rollnik’s Motivational Interviewing principles. The resulting program, when implemented in the field of mental health, addictions and community corrections, will increase the likelihood that clients will successfully follow a course of action toward change. Our Advance MI program will anchor the key strategies of MI in ways that fit with one’s own unique counselling style so that participants will gain confidence to incorporate the tools of MI even into brief counselling interactions.

MINT certified trainers available.

Do you work with clients who suffer from a broad range of mental health challenges or disorders, and would like to effectively treat such clients? Would you like to raise staff competency in Cognitive Behavioural Therapy theories and practices?

This course will teach individuals working in a case management and/or counselling capacity the theoretical and pragmatic approach to incorporating Cognitive Behaviour Therapy into their daily practice. Participants will review and analyse the theoretical underpinnings of cognitive-behaviourism, discuss the relationship between cognitions, behaviour and affect, explore prominent assessment techniques, and practice key intervention strategies.

Testimonials:
The compassion the trainer had in her job and the passion for people. Thank you for an amazing job. Out of all the trainings this year, I have found it to be the most informative. -Sandgate Women’s Shelter

Do you work in an interdisciplinary team that responds to emergency calls regarding violent and dangerous clients or crisis situations? Would you like to avoid injuries and liabilities by strengthening your team intervention strategies?

This workshop highlights the basic principles of team interventions that are universal and applicable in every therapeutic environment. Participants will establish a uniform understanding of conflict, resistive behaviors and crisis intervention, so that as a collective team they are able to plan, implement and execute the most appropriate intervention. Building team cohesion and redefining roles and procedures can resolve the issues and challenges of team interventions. This workshop is accepted by the Ministry of Labour in Ontario as a minimal skill enhancement session designed to protect staff in working with individuals who act-out behaviorally.

Prerequisite: Participants who enroll in this program must have prior crisis intervention/de-escalation skills training before taking this program.

Does your staff work in a high-stress trauma-exposed environment? Are they feeling burnt out from working with clients who have experienced trauma or from being repeatedly exposed to traumatic material?

This workshop recognizes that individuals within the helping profession also need support due to the very nature of their work. Participants will have the opportunity to discuss the “occupational hazard” in the helping profession, and deepen their understanding of Primary and Secondary Trauma/Wounding. By completing this program participants will learn about post-traumatic growth/vicarious resilience, resulting in a workplace “recovery environment” for both staff and clients.

Testimonials:
Thank you for making it very applicable to us! It was very interesting. You have an incredible amount of knowledge and understanding and would love to take more workshops. -Jays Care Foundation, Toronto, Ont.

Instructor is very passionate and knowledgeable, excellent presentation and communication skills, perfect amount of interaction with facilitator and peers, group discussions, practical examples, relating information to workplace clients for real use, role playing, making listening an art and interactive engaging activities. -Toronto Hostels Training Centre

Do you work with gang-involved youth? Would you like to improve your client service delivery by enhancing your understanding of their experiences, social environment. This 1-day workshop is designed to assist stakeholders not only in understanding how trauma may impact gang-involved populations, but also how this can impact subsequent service delivery. The workshop may benefit a diverse array of stakeholders including social workers, case managers, mental health professionals (i.e. psychiatrists/psychologists), law enforcement, court support workers, bail supervisors, law enforcement, correctional staff, non-profit executive directors/managers and policy makers to name a few.

Are you experiencing a rise in workplace conflict or disputes? Could your organization benefit from clarification of roles and expectations to help prevent conflict? Do you often play the role of mediator and need to negotiate and deal with tough issues to resolve conflict?

This workshop will teach participants the basic concepts of conflict management and resolution by expanding their knowledge and awareness of the structured processes involved. Participants will learn the difference between interest and positions, the effects of strong emotions, and the five speaking strategies for conflict situations.

Testimonials:
Instructor did a very good job, easy to listen to and understand, facilitation, small group learning, and very knowledgeable, great storytelling. The use of role plays and well organized syllabus, variety examples, stretching exercises visualisation exercises, the diversity of teaching methods... - Toronto Hostels Training Centre

Does your organization need to train staff on an on-going and continuous basis? Do you want to reduce annual training costs by having access to internal staff trainers?

Our Training-of-Trainers (TOT) workshops aim to equip agencies with the internal capacity to deliver and customize their own in-agency training at a reduced cost. Those who complete this program will learn how to plan, design, and deliver specific training programs, as well as enhance their knowledge of such subject matter. Participants will study adult learning principles, experiential theory, and practice lesson planning and facilitation. These programs will assist in creating a cost efficient, long-term and dynamic learning environment within your organization.

Prerequisite: Participants applying to this program must complete advanced training on the topic of interest. CTI will assist in the selection of potential TOT candidates with the right skills to lead and deliver in-agency trainings. Refresher/Recertification training may be required.

The Training-of-Trainers program is available for select workshops. Please contact us directly to find out which courses are offered as a TOT workshop.

We can design and develop customized programs to fit your organization and training needs. The following are examples of courses we can customize to your needs:
  • Increasing Staff Motivation
  • Trauma- Informed Body Centered Interventions
  • Case Notes Training
  • Facilitation and Presentation Skills
  • Managing Challenging Group Dynamics
  • Mindfulness Based Community Development
  • Substance Abuse
  • Suicide Prevention
  • Creation of Team Based Culture
  • Team Building
  • Healing the Front Line: Body, Mind & Self Care
  • Responding to Trauma and Loss
  • Stress Management
  • Drama Therapy
  • Organizational Development
  • Building Corporate Social Responsibility
For more details contact us directly at enquiries@cantraining.org or call 416 778 7056 Ext 1